Complaints Policy

If you are dissatisfied with any aspect of your experience, we encourage you to contact us so we can resolve the matter promptly and fairly.

How to Make a Complaint

Please contact us by telephone, email or in person and provide as much detail as possible regarding your concern.

Where appropriate, we may invite you back to the clinic to discuss the issue and review your treatment.

Our Commitment

Every complaint will be:

• Acknowledged promptly
• Investigated fairly
• Treated confidentially
• Responded to as quickly as possible

Our aim is always to resolve concerns professionally and ensure every patient receives the highest standard of care.